What decides whether we take on a project, and how we build it once we do.
Whoever builds it is the one who gets the call when it breaks. That changes how carefully it gets built in the first place.
No account managers and no extra layers. You deal directly with the person doing the work.
We only take on projects we can do well. If the scope or the timeline doesn't work, we'll say no instead of rushing it.
A build isn't done when it works. It's done when someone else could pick it up from the docs.
A quick patch usually comes back. We'd rather spend the extra hour finding out why something broke than ship a workaround that breaks again next week.
If something will take longer or cost more than expected, you'll hear it early, not on the invoice.
How a build goes from an idea to something live.