Last updated: November 2026
Every Rustix project is scoped and agreed in writing before work starts. If that agreement says something different from this page, the agreement wins. This page covers what happens when it doesn't say.
If you cancel before we've started any work, any payment you've made is refunded in full.
Projects are usually billed in milestones. You can cancel at any time by email. You pay for the milestones already completed and for work done on the current one up to the day you cancel; anything you've paid beyond that is refunded. You receive everything finished so far.
Monthly maintenance, management or support can be cancelled at any time and ends at the close of the billing period you've paid for. Partial months aren't refunded.
If we cancel a project, or can't deliver what was agreed, we refund payment for any work not delivered.
Domains, licences, hosting and other services bought from third parties on your behalf follow those providers' own refund rules.
Refunds go back through the original payment method within 14 days of being agreed. Questions go to [email protected].